Now there is a message from the seller that they can't send a return shipping label. As mentioned, you can ask eBay to step in on day 4. If you return an item using a paid method, we'll deduct the cost of return shipping I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Does this option not appear on the screen until after three days? 4. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. The unofficial eBay subreddit. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. How do I return an item if the seller won't send a return shipping label? There are several ways you can send an item back to the seller. Select your carrier and enter the tracking number. I'm nto trying to scam anybody. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. "The seller can't send a return shipping label" Bring it to the drop off location with the item you want to return. I'm in Prague". Welcome to the Buying board! Return an item with alternative shipping arrangements. . What happens if the item is damaged while it's being returned? Refunds and returns for sellers - Help Center Home If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Thanks, everyone. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Chargebacks go through PP. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. If the item location was China that is where you are supposed to be returning it to. To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. Welcome to the eBay Canada Community your community. Or if you can use the same packaging, let them know so they can use the same dimensions. ". In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. It's just part of how the sausage is made. . moment, Oh, Ship! Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. If they don't ebay will force the refund without a return. 3. When you use an eBay label, tracking is automatically included. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Tip This is twice the price of the fishing rod. In the message section of the return, write to the seller. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. 03:37 PM returns, This isn't the information I was looking for. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. This is normally 3 full business days. Don't use duct tape. Solved: Seller can't send a return shipping label and I c - eBay And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Where they're incorrect is saying eBay can. First things first you need to pack your items in a sturdy box. Returns related questions? When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. ", Are you sure you can't send it USPS Priority International? Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . How to Help a Buyer With a Return This eliminates address mistakes, optimizes the return process, and creates a good customer experience. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. We haven't had any direct communication, just via ebay's automated messaging notifications. I have been waiting for a few days already for you to act. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. The reps there are better with more difficult issues. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Something went wrong. About iliketobuynow - The eBay Canada Community Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Select Create return label under the original shipping label number on the order. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. What number should I call for customer support? You dont need a special printer or self-adhesive labels when printing return shipping labels. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. eBay will not be able to force the seller to refund the postage once you have mailed the item. an eBay return shipping label won't be available. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). 03-14-2018 I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. Scan this QR code to download the app now. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. When you choose the shipping method for your return, return fees are calculated. 11:01 AM When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Here you can discuss all things shipping with other members. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? A strong shipping strategy is key for a successful holiday. What site do you login with? Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. What to do when seller can't send a return shipping label? It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Copyright 1995-2023 eBay Inc. All Rights Reserved. You can: If you dont have a printer, you can always: Almost done! A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. I'm returning an item - Seller can't give a shipping label. I was under the impression that according to eBay policy, the seller has to provide the label . Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Now I'm supposed tosend items back. Your buyer can then print the label and use it on their package. Select 'Internet Options'. Log in, make a label, send it back and move on. zip code are eligible for Free Returns. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. You haven't provided me with a return label or the funds to purchase one myself. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . Copyright 1995-2021 eBay Inc. All Rights Reserved. You can return your package using a label from Your Orders. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. There are several ways you can send an item back to the seller. Select Create return label. If you choose to use your own carrier, we recommend using a tracked service. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. The charger wouldn't be a big deal to me if the phone was not PIN locked. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. More shipping tips from your fellow sellers! I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. The seller is correct that they can't issue a label for International shipping. Select 'Every time I visit the webpage'. Welcome to our NEW COLLECTION! For more information, please see our Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Now I'm supposed to send items back. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. I sent a message the seller for a return label, but there was no reply. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. Create Return Labels in Commerce Manager | Meta Business Help Center The seller is responsible for paying the return postage, this is their problem, not yours. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Says he will only "refund upon receipt". If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . I am quite surprised about the "The seller can't send a return shipping label" message. United Parcel Service of America, Inc. All rights reserved. Select a label-free, box-free return location after initiating your return through Your Orders. Confirm your return address on the label. The seller was in China and wants me to send it to some UK address (probably a reshipping service). Tip Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seems like he can just lie and never pay me back the money it cost me to return it. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. You can also find more information in our full article below. SelectExamples of alternative shipping arrangements below for more information. So I think the mechanics of return shipping will be a moot point. I am a busy person so i forgot to check one last time if it was reset. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Don't open the chargeback unless the eBay Dispute goes against you though. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. What should I do in this case? If the seller wont cover the cost, let us know by asking eBay to step in. 03-14-2018 If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. There no other option in my city. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". The seller replied "I have the pin but I cannot provide it as that would create a security breach." Depending on the reason for return." Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. 03-14-2018 I'd create a "paper" trail. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Obviously I don't trust him to give me the money back AFTER I ship it out. Return shipping for buyers | eBay Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. and our If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Wrap items separately and use cushioning material. Read our most popular questions and answers on how to handle return shipping for items you've sold. "Does this option not appear on the screen until after three days?". To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. The return shipping label feature is available for all domestic USPS mailclasses. Please do so as soon as possible so I may get this shipped back. Schedule a Pickup. Weigh yourself while holding the package, and then weigh yourself alone. 03:38 PM. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. (I think Customer Service agents are allowed to extend that time period for international transactions.). Here you can discuss returns with other members. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Box it, label it, send it all from home. Examples of alternative shipping arrangements. The seller either has to provide you a pre-paid label or send you the money to return. New comments cannot be posted and votes cannot be cast. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. 772515155830 232a5c42-11c5-4be7 .
Monticello Mn High School Prom, Homes For Rent By Owner In Lockhart, Tx, Is James Duval Related To Robert Duvall, Susan Flannery Grandson, Articles T