From here you can cancel the recording, or change the settings (which is what we want to do). Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Spectrum.net Please try again later, DCD-1002. . Anyone have any insight as to what the issue maybe? Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. Networking: DVR / NVR system won't connect to the Internet The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. 29-11-2018 {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Unplug the receiver or DVR power cord from the wall or back of the box. We are very happy to hear that and were able to assist! If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Sometimes all of the show and about 30% of the time about 20 minutes. My recording scheduled for 6:00pm started as scheduled. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. How to fix Game DVR issues on Windows 10/11 - Windows Report in. To change that, you just need to restart Game DVR task, and you should be able to record again. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. Or is it proper to address this on this platform? An "Xfinity Support" graphic replaces the "To:" line. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Recordings are not showing up until several hours after being recorded. The DVR issue has been occurring for about a month. I checked and the programs are on my series recording list. I wanted either recognition that the device was faulty or that the design firmware was the problem. Can't play recorded programs | Xfinity Community Forum Connect Optimum Stream to your TV using the HDMI cable. DVR not showing recordings AND 100% full | AT&T Community Forums Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. DVR recently started buffering before playing recorded shows. Why has It seems to fail quite randomly, sometimes OK others - no! If you do a factory reset sometimes works for a week. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. Press DVR on your remote to access the Recorded List. Power cycle your DVR / NVR. Invalid Optimum ID, please complete all fields. Please let us know if you continue to get those errors. Samsung admit it is a non repairable problem. Optimum TV Entertainment Experience | TV, High-Speed Internet & More If you look on I posted my emails I had with the UK CEO. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding Recording may sometimes work only once or twice. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. Anyway they do know about this but will deny when you contact customer support. How do I need to talk to get this taken care of? Press the Recorded TV button on your remote if your recorded program is frozen or missing. I don't know what Spectrum did over the last few weeks, but they really have messed up. I had the same issues. I though my shows were coming through the dish not over the internet. This is not applicable on TiVo Mini VOX. Normally the HDMI port is not connected to the DVR. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. The occasional Recording Unavailable Were sorry were unable to play your selection. I had a similar issue happen with Brian Williams at about the same time. TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV Enter another ZIP to see info from a different area. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! Really annoying DVR recording issue : r/OPTIMUM - Reddit Sign in. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Learn how to troubleshoot problems with your U-verse TV DVR recordings. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). When three white dots appear on the screen, unplug the receiver/DVR again. Make sure you enter something in the Title area for your new post. I can't fast forward through my Cloud DVR recordings. We are here 24/7/365 to provide assistance. Reddit - Dive into anything In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. The next thing were going to try is resetting the Windows Store. Yes, still having the issue. I have been using the Cloud DVR for about 6 months. I just received new tv remote from spectrum and having same problem. My mother always manually sets her DVR programming. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! To change that, you just need to restart Game DVR task, and you should be able to record again. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. This is what I've tried: If the problem persists, unplug your receiver and wait 15 seconds. Finish the process and restart your computer. When three white dots appear on the screen, unplug the DVR again. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. It seems that intgermittent problems are occuring with Cloud DVR across divisions. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? Find your Cloud DVR recording and try playing the video again. Invalid password, please complete all fields. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Comcast DVR Tip: Don't Miss the Ending of Your Show If I try the recording an hour or couple later it will play. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. Hope this helps, 09-11-2018 ). Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. U-verse TV. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Fix: Xbox Game DVR doesn't record games in Windows 10/11 Why is my on-screen menu or guide not working properly? It is not confined to the main receiver. Highlight "Play" and press SELto start watching. Optimum | DVR I'm having trouble with my Cloud DVR - Hulu Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. This article covers common troubleshooting steps to help resolve DVR related issues. Please try again". And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Game DVR recording is a great addition for all gamers in Windows 10. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. In the DVR settings, the show is set to record 9pm-10:03pm. I'm sorry for the inconvenience, but glad you were able to find a fix! .They are on the Roku., WEB and Android. Some shows did appear in my Library after 3 days of nothing, but not all. Some DVR Recordings Won't Play Back, Others are Fine I would recommend cancelling any other scheduled recordings and rescheduling them. My mother always manually sets her DVR programming. Invalid password, please complete all fields. The recordings in question were three NFL games. 21-01-2018 I agree, this CDVR issue seems to be similar to that of a week or two ago. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Help would be appreciated. Invalid Optimum ID, please complete all fields. X1 DVR playback issues | Xfinity Community Forum where they appear to be coordinating with an engineer. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Heads up friends! I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. I do not have this type of problem with any other streaming service. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Optimum TV app. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. Samsung have been pretty useless. Our team wants to reach out and touch base. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Check availability. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. Press the 'Xfinity' button. mv020 over 6 years ago. Cookie Notice See to it that the Record game clips and screenshots using Game DVR setting is turned on. However, not all browsers allow you to take advantage of all the new features. They start on time and finish 3 minutes late. Can you tell me if they are working on my CDVR? Then, press the POWER button again to turn the DVR on. I had one series recording that was scheduled to start at 6:00 am this morning. This is the correct channel to use. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Skip to main content. Choose the program that you would like to watch and click on the 'Play' icon. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Click here to return to the previous page, We will debit shows not recording to dvr even when its says they are recording - Hulu We have a 32 Vizio smart TV. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. Solution 1 Make sure your computer is compatible with Game DVR. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Even if I turn off the cable box and back . X | `>`. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Restart the game and try recording again. Turn on your TV and select the matching HDMI input for Optimum Stream. att.com. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. . Tonight, it recorded 9:08pm-10:01pm. What's happening? To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. Select Yes. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. Instead, type "Xfinity Support" there. I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. Do not ask or give PII. We hope that these solutions are going to help you to solve your issue. Should I be calling Spectrum Support on this issue? I knew it was not the USB drive because it would do time shift and record what you were watching. Change the video output resolution on TiVo Mini. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Press the Resolution button located on the bottom of your TiVo Mini. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. For example, Penn and Teller Fool Us airs 9pm-10pm. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. (This same exact issue also happened to me from 19 to 22 April. Its not even worth it to watch a recorded show because you miss so much. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Optimum.net is compatible with a wide range of browsers. SO FAR this fix has worked, it immediately then showed new scheduled recordings i tried to recordin "Recording and Scedule Manager", the 5 min notification of a recording dueis nowback and it has successfully recorded everything i have in scheduled recordings for at leastso far 1 week ( around 30 recordings ). To fix the issue, restart Game DVR: Close the game. Been using an old one. I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. Plug the DVR back in. We will debit By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. For more information, please see our 11:06 AM Would I recommend Samsung to my friends - what do you think? I doesn't appear to have worked on this one. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Some of my shows didn't DVR. Guiding you with how-to advice, news and tips to upgrade your tech life. 05:56 PM This must be taken into consideration. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. Type your message in the text area near the bottom of the window Press Enter to send it. Update your apps and games in order to use Game bar with all games. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. Select Settings from the Start menu then go to Update & security, and select Check for updates. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? 2 years ago 1 U user_430c9e Visitor 7 Messages in, It as know issue with all Samsung TVs since the ks series. I would like to advise that our engineers still are working on this. Guess what the new telly did the same. TV. I know its been a couple days since you last reached out. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) If I choose a different recording it will play fine. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Trouble Canceling a DVR Recording. However, I was able to re-add these particular shows. Try to skip back and replay, or stop and restart the recording. We can't get your messages right now. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Lately, it has been doing this more and more often. Screw both ends of the coaxial cable back in. in, 21-01-2018 If the program you are currently watching pauses, then the PVR functionality has been successfully restored. The Cloud DVR is really annoying at times. !, There are no other shows scheduled at the same time, so its not a conflict issue. Follow the on-screen instructions to complete set up with your remote. Message edited 1/18/2013 10:45:04 AM. in. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. Otherwise, just make sure Background recording is set to On, and everything should work just fine. Others give errors when trying to start them. The fixes don't seem to be holding for cloud DVR services. If you are having troubles fixing an error, your system may be partially broken. As you are typing a drop-down list appears. Fix issues with your U-verse TV recordings - AT&T Copyright 1995-2023 All Rights Reserved. Copyright Windows Report 2023. Manage and delete. 09-11-2018 Why is Cloud DVR is not recording or not showing some recordings? MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. I am having some of the same problems again. Plug in the receiver and DVR. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. Press DVR on your remote to access the Recorded List. I get similar errors on my Android phone app and web page interface. What's annoying is I have a cheap 32 Samsung TV which works perfect. They all show the same list of recorded programs. Reference Code:RCD-1007. This is what I've tried:, Anything else I'm missing for troubleshooting? Having trouble with a U-verse TV recording? I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Privacy Policy. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. If you are having troubles fixing an error, your system may be partially broken. Black screen when trying to view recorded programs on DVR Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. in. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. 03:59 PM DVR will NOT record shows on certain channels HELP! We're sorry that didn't solve your issue. (This takes 5-8 minutes and impacts any DVR recordings in progress.) Guiding you with how-to advice, news and tips to upgrade your tech life. Unfortunately there is no way to recover programs that did not properly record. I have my DVR set to automatically record several shows. Select 'Recordings' to pull up all of your recordings. Select Recordings > Scheduled and press OK to validate your settings. You can do so by opening the Xbox App and selecting Settings. I've been having the same problem! And it is recording repeat episodes, when I always set the DVR for new episodes only. Plug the receiver/DVR back in on the third time and leave in. We have a UE49MU7070 smart tv recently purchased. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. Some Windows 10 users might be having to trouble recording game clips using Game DVR. I watched one and when I came back to watch the other both were gone. 13-09-2018 AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. PDF DVR for Optimum TV. DVR Troubleshooting & Recording Help | Sling TV Help If you still cant access the game bar, maybe your game is simply too old for it. The programs were for Home Again recorded on a local channel. Recordings from DVR are pixelated and - AT&T Community Forums Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Are you seeing any newly recorded programs showing up at all? I answered the Community_Help handle message. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Also, feel free to provide other solutions if you happen to find any. Both the assistants who I contacted seemed to be reading from a script. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar.
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