When I called support I could not get through to a person. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. Sign in to manage & troubleshoot your services. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Archived post. illness). Customer service is closed. I was told that for my order, they had a problem on their end and all I could do was wait. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). New comments cannot be posted and votes cannot be cast. Get up to $500 when you. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? During the suspension, you wont be charged for voice, data or feature subscriptions. Verify the date to start the hold and the billing address you'll be using when you're away. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. You may get multiple order previews if there are changes made and other previews sent. Excludes Verizon Prepaid plans. You can't complete additional orders while you have a pending order on your account. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. You can decide to reconnect service at any time. New comments cannot be posted and votes cannot be cast. Once you are signed in to your My Verizon account, youll be able to make changes to your service. You can't have more than one pending order on your account at a time. When I tried contacting a live chat agent, nothing could be done either. But on my confirmation email it had that stated on there? calling 8am sharp haha!! Learn more by checking out our suspension service FAQs. He said, "ok, that should do it" NO, it didn't work. I sent an e-mail just as you did and still have never received a response. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Call Verizon. The person he spoke with said that they couldn't get the order to open up that something was wrong. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. I apologize for the delay with your order. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Ridiculous. I tried to buy the phone the same way yesterday and that order did not go through. Will it take longer to get to me now? Not enough money? About Verizon store pickups Expand All Have a phone you love? Call Verizon. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. My original ship date was 10/22 doubt it will be shipping by then. Correct answer: Order status still pending? - Verizon Community The only change you can make on a suspended account is to change the restore service date. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. The app keeps telling me to "take action": "To process your order, we need you to take action. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. You can't have more than one pending order on your account at a time. They should've sent you an email about your order being put on hold. r/verizon on Reddit: iPhone 13 Order on hold and action required, but If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Now my order status shows: We received your order and it is in process. Order status: processing? : r/verizon - Reddit However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Scroll to the bottom then tap Documents & receipts . So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Happened to me. After we are both following eachother, please send me a direct message so I can review this for you. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Note: Only an Account Owner or Account Manager can request that a pending order be removed. How do I check the status of an order? I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Cookie Notice Privacy Policy. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. You should be good just make sure you ask who ever helps you. and our Wondering if anyone knows what if anything I can do on my own tonight. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Please let us know if you need additional help. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Excludes Verizon Prepaid plans. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Received an email notice to finish my purchase a couple of hours ago. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. All of them are clueless so far today. llyndrael, Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. They just need to confirm your security deposito. Placed an online order 5/6 at 11:38am. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. And guess what?!! Welcome to /r/Verizon! Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Verizon customer now for 17 years but just about to end! Hoping it's just a system error and we aren't getting delays like Samsung.com orders. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. You must wait until the pending order is completed or you can remove (cancel) it. Extend your session by clicking OK below. Tap the Account tab (at the bottom). In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. If prompted, enter your password, fingerprint or Face ID. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. The iPhone 14 Pro Max is. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. On hold until I verify my order? : r/verizon - Reddit I did that, but ended up cancelling my order that Wednesday because there was no progress. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. To suspend your service, please sign in toMy Verizon, or use the My Fios app. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. AndreaS_VZW when the site is full of bugs? So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Archived post. Anyone have an order still not confirmed? : r/verizon - Reddit Hi codylock, Due to inactivity, your session will end in approximately 2 minutes. Archived post. Note: Only an Account Owner or Account Manager can request that a pending order be removed. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Yes, monthly billing will continue for certain charges and taxes. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. There are many reasons why you may need to suspend your service. Thank you! Be Aware - "Your Order is on Hold" | Android Central ago They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? Scan this QR code to download the app now. Please sign in again to continue. Check out the latest deals from Verizon on smartphones, accessories and more. Correct answers are available for this post. And in the process, they mess up the order the second or third time in some cases. Yes, if the new date is not greater than 9 months. I asked them to re-run my card again, and they said it was declined a second time. Tap View orders . Is there anyone from Verizon who reads and responds to these messages? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. ScootinFruity 9 yr. ago. Any normal person would have moved to another provider (AT&T) in my case. Create a work order to pause your services on the day you specified. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. At this point don't think my phone is shipping by 10/22. Sign-in to My Verizon Fios today! You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you have multi-device protection on your account, it will continue to be billed. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central haha made my night a little beetter. Can someone please help me figure out why this order is taking so long? Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Call 1-866-338-7390, which is a line for internet orders. Pay Bill, See Offers with My Verizon Fios Login Your service can be suspended between 30 days to 9 months. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Have a phone you love? I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Thanks, everyone, for your helpful responses! Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. No, there not gonna take $400.00 out of your bank account. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Correct answers are available for this post. Called, held for 50 min, spoke to an agent. Order previews are not automatically sent. There is a one-time charge to initiate a vacation suspend. Excludes Verizon Prepaid plans. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. To start the claim process, visit phoneclaim.com/verizon. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? 30 days or greater if you are a member of the National Guard. Have a phone you love? The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Check Order Status - Verizon Hopefully this issue has been resolved. And another thing I noticed is that the agents have an itch for reordering. How do I make a Curbside or Doorside Pickup? Suspend service for military, vacation or lost phone FAQs | Verizon I have never had to worry about a wait getting somebody to pick up the line. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. Going on vacation and need to suspend your service? - Verizon For more information, please see our Iphone order put on hold!? - Verizon Community We do not hold mobile numbers for non-voice devices (e.g. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill.
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