It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Customer Recieved Item and Wants a Refund Too? Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. However, Depop is also used by small businesses offering new products. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Refund Request LetterWhy Is It Important? But how do these two apps differ, and which should you use? Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Dealing with Depop Returns and Refunds - OneShop The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. I know it definitely isnt damaged and he definitely isnt blocked from my side. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. screenshot of the completed refund in your PayPal account) You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Is it likely that I'll win my money back without the screenshots attached? Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. This application is not endorsed or certified by Poshmark, Inc. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Additionally, Depop is a great platform for finding vintage fashion. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Enter the refund amount and click Submit. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. 5 months later I get an email where he wants a complete refund. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. How to Refund on Depop? Complete Guide 2023 - After SYBIL This app is also very well-suited to those looking for vintage pieces and the latest trends. To send a full refund, follow the steps for Full refund. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. This application is not endorsed or certified by Depop, Inc. In short, they are preloved fashion apps. Today, Vinted is a popular thrifting app with millions of users. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. As resellers, we all want the perfect sales experience from start to finish. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. r/Depop on Reddit: Buyer wants a refund but I accurately described Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am suppossed to let.him have all.of this equipment for free? Can you get a full refund on Depop? Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. You can find vintage pieces on Vinted, but they're certainly not as common. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Buyer Protection is not optional and is therefore charged on all purchases and sales. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Having formally issued a return on the platform, arranging the return is the next step. To avoid this happening, you can simply add a Top Up card. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Be prepared to walk away. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. That's so bad, the other person must know exactly what they have done. The buyer can then accept or reject your response. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. You can use the error code to cross reference with Paypal API errors. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. When a website offers this, it is known as Buyer Protection. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Head Office. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Provide evidence that the claim is false and that you qualify for Depops seller protection. If you had met seller protection paypal would have reimbursed you. Hi, thanks for your speedy reply. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. View solution in original post 1 Kudo Login to Reply or Kudo I definitely sent the payment through depop instant pay as goods/services thank god! Select the transaction you'd like to refund > tap Refund. So, if this sounds more like you, it may be worth paying the higher fee on Depop. If they reject, the dispute will be escalated to the Depop Support Team. A week later they have opened a dispute saying this was an unauthorised payment? If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Click the Refund this payment button that appears under the total. Please read rules before posting. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. I can affors to lose 100 percent of my sale. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Also the depop profile has blocked me. We may suspend an account for any of the following reasons: Prohibited Items. Unfortunately, fraud and criminal activity does still occur on PayPal. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Click the Issue Refund link. How do you handle a customer requesting a refund? The app does not have its own payment system, and therefore does not accept raw payment card details. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Keep your cool and stay professional. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. So in the event of an item received but not as described dispute its always one persons word against anothers. but I'm can't seem to upload them to the claim. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! By browsing this website, you consent to the use of cookies. eBay is a trademark of eBay, Inc. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Answer: Verify the date of the Paypal transaction. This content may be old or outdated. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. sold an item for 150 and going to revieve 130 smh. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. All you need to do is make sure your buyer returns the item using tracked shipping. I'm also going through the same thing. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Find the purchase payment you would like to refund and click Details. Log into your PayPal account. If you dont receive your money or goods youll have no cover and will be left out of pocket. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Want to know more? After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Ah that's brilliant thank you so much, you've put my mind at ease!! Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Really confused how this can happen. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. 3. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. There are two ways to list items on Depop: Using the Depop app. This application is not endorsed or certified by Grailed, Inc. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. Mention relevant aspects of the transaction such as dates and place of delivery. Depop allows you to send and receive money by linking your PayPal account. Its that simple. Grailed is a trademark of Grailed, Inc. If you want to sell items on Depop, the process is very simple. You can do this up to 180 days after the purchase. Learn more about returns and refunds - Depop help GB Here are attributes to include in your listing: Secondhand shoppers are savvy. However, it's important to note that Depop charges a higher fee. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. Quick Answer: How To Issue A Refund On Depop - BikeHike I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. He towed the trailer away with mower and equipment. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Please make sure you've read the community rules, and that your post follows our posting guidelines. For purchases made via the main Buy button, Depop charges a 10% fee. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. You lost any seller protection by sending to another address than the paypal registered address of the buyer. I'm sure Depop will have that policy too good luck!! To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. The best trick to selling fast with confidence is cross-listing. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. All purchases made through the Depop BUY button are covered by Buyer Protection. Solved: Scammed through Depop - PayPal Community You can now refund users in app. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO About Depop. When you make a purchase using links on our site, we may earn an affiliate commission. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. A sub for discussing all things Depop. Transactions are being processed outside of Depops in-app payment system. What happens if someone requests a refund on PayPal? Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Almost 10 thousand dollars! Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. The best return or refund experience is avoiding one altogether. Find the payment you want to refund and click on the name of the payer. Its easy. UK sellers: Getting paid with Depop Payments - Depop help GB If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Temper your approach. This is the easiest part of the process. Home FAQ Quick Answer: How To Issue A Refund On Depop. If you paid by credit card and the issuing bank has initiated a chargeback. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. When you make a purchase using links on our site, we may earn an affiliate commission. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app You can also make offers if you want to try and bring down the price a little. Scan this QR code to download the app now. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. We love it when our customers are happy with their items, but what do we do when they request a return or refund? How to Sell on Depop - A Beginner's Guide - shift4shop Determine if the flaw or issue was something you missed, or happened after the item left your possession. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. 10 Great Marketplaces Every Reseller Should Consider. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Listing Items on the Depop App. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Depop has buyer and seller protection that covers all transactions made within the app. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Discover what an Etsy scam looks like, and how to protect yourself. Mercari is a trademark of Mercari, Inc. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Respond to refund requests quickly. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Vinted consists of five main sections, which you can access at the bottom of the screen. Here are some popular online retailers and payment systems thatoffer Buyer Protection. This application is not endorsed or certified by Kidizen, Inc. Kudos / Solution appreciated. This application is not endorsed or certified by Tradesy, Inc. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Will PayPal refund me if item not received? This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. My ad states "Try before you buy, Sold As Is, No Warranty. " Abusive behaviour or harassment toward other Depop users or staff. He came and tried it. If you have questions, you can also message the seller to learn more. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. To leave feedback: Go to profile. So in the event of an item received but not as described dispute its always one persons word against anothers. How to avoid common Depop scams and fraud while selling on this popular marketplace! Kidizen is a trademark of Kidizen, Inc. He came to my house and tried out mower. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). To send a full refund, follow the steps for Full refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Select the transaction youd like to refund > tap Refund. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! How to Buy Online Safely, Securely, and Confidently. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. That way you can be certain that you can get your money back if the transaction isnt fulfilled. Open communication can lead to a swift resolution. Can anyone help me? This makes it sound like they've probably deleted their paypal account too? Readers like you help support MUO. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme.
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